Questions & answers

Yes — 14 days with full access, no credit card required. When the trial ends, your account becomes view-and-export only until you subscribe, so nothing you captured is ever lost.

Download the app for iPhone or Android and start a free account — you set up your company's workspace, then invite your crew once you're in. (On iPhone you finish the quick signup on our website, then sign in to the app.)

iPhone and Android for capturing in the field, plus a web dashboard on a computer to review, organize, and export. Your account syncs across all of them.

Yes — capture photos and video with no signal at all. Everything's saved on your device and uploads automatically the moment you're back online.

You build a filename template once, from built-in fields and your own custom ones (like a claim or project number). Every photo and video comes out named to that format on save — no renaming afterward.

SnapHound ties folders to the job location. When you arrive, it suggests the folders you've already made there — and if a photo lands far from where its folder's other photos were taken, it flags it so misfiles don't get buried.

Yes — draw arrows, shapes, and text on a photo, show the subject and details as text, and stamp the capture date and time. Whatever you turn on burns into the exported file. (Text and timestamps work on video too; drawing is photos only.)

Add tags as you shoot, then filter a folder by a single tag or stack several at once (match any or all) — or pull up a past year's work by filtering on the year.

Upload a report you already use and SnapHound turns it into a reusable template — your cover, sections, and layout. Fill it with the photos you captured and export a finished report. This feature is in beta.

One person on your account. As the owner you set an approved seat count and invite teammates up to it — and you're only billed for seats that are actually filled.

Yes — add anyone as a member and they take a seat while they're on. Remove them when the job's done and the seat frees up for someone else.

Owner, admin, and member. Roles control who can manage the account, folders, and people, so everyone stays in the right lane.

They stay with the company. A team member's captures are company records, so when an admin removes someone, their photos and videos remain in your account.

On the web dashboard — the app itself never charges you. You manage your subscription and storage from a computer, or from the dashboard on your phone.

Yes — cancel from the dashboard whenever you like. Your plan stays active through the period you've already paid for, then stops renewing.

Yes — email us at contact@snaphoundapp.com and we'll switch your billing interval for you.

There's one plan, and the per-seat rate drops automatically as you add seats — at 11 and at 21 seats. See the pricing page for the bands.

Every seat includes 50 GB of pooled cloud storage. Need more? Add 50 GB blocks for $5/month anytime — we never block a capture mid-job. (Deleting photos frees that space after a 30-day recovery window.)

They're backed up in secure cloud storage, kept private to your company's account, and served only over encrypted, expiring links.

You do. They're your company's records — review and export them anytime from the dashboard.

Captures upload to the cloud automatically and don't clutter your camera roll. The app keeps what it needs on the device and backs the rest up off it.

You can delete your account from the app or at snaphoundapp.com/delete-account. A solo account is removed after a 30-day grace period; team members are removed by an admin.