Terms of Service

Effective October 17, 2026 · SnapHound

These Terms are a legal agreement between you and SnapHound ("we", "us") governing your use of the SnapHound app and services (the "Service"). By creating an account, accepting an invitation, or using the Service, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the Service.

1.Eligibility

You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract. If you use the Service on behalf of a company, you represent that you are authorized to bind that company to these Terms.

2.The Service

SnapHound lets you capture, name, organize, annotate, and store inspection photos and videos, and share them with teammates in an organization. Features may change over time.

Beta and early-access features. We may offer features labeled beta, preview, or early access (for example, the report generator). These are provided "as is," may be incomplete or change, and may be modified or discontinued at any time without liability. We may rely on your use of, and feedback about, these features to improve them.

3.Accounts and teams

• You must provide accurate information and keep your credentials secure; you are responsible for activity under your account.
• An organization has an Owner (who manages billing), Admins, and Members. Admins can invite people, manage roles, and remove members; the Owner controls ownership and billing.
• Content created within an organization belongs to that organization. Removing a member does not delete their work — it remains with the organization, keeping the original creator's name.
• You may delete your account at any time in the app, subject to the retention terms in the Privacy Policy.

4.Your content

You (or your organization) retain ownership of the photos, videos, and other content you submit ("Your Content"). You grant us a limited, worldwide, non-exclusive license to host, store, process, transmit, and display Your Content solely to operate and provide the Service to you and your organization. You represent that you have the rights and any necessary permissions or consents to capture and upload Your Content — including consent to photograph people or property where required — and that Your Content does not violate any law or third-party right.

AI features and uploaded reports. Some features use AI to help you build reports — for example, generating a reusable report template from a report you upload, or drafting descriptions from your notes. Before you upload a report to create a template, you must confirm, and you represent, that you own it or otherwise have the right to use its content for that purpose, and you will indemnify us against any claim that you did not. When you upload a report, the file is transmitted to our third-party AI provider (currently Anthropic) to read it and is used only to create your template; we do not retain the uploaded file after the template is created. The templates and reports you build in the app are Your Content. AI-generated output is a drafting aid, not professional advice or a finished inspection: it may contain errors or omissions, and you are solely responsible for reviewing, correcting, and verifying everything in any report you produce, and for the professional judgments and conclusions it contains. We provide the AI features "as is," with no warranty as to the accuracy, completeness, or suitability of AI-generated content.

Feedback. If you send us suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate it into our products and services, without any obligation or compensation to you.

5.Acceptable use

You agree not to: use the Service unlawfully or to store unlawful content; upload malware; attempt to access accounts, organizations, or data that are not yours; probe, disrupt, or overload the Service; reverse-engineer or copy it except as permitted by law; or resell or provide the Service to third parties except as intended (inviting your own teammates).

6.Copyright and DMCA

We respect intellectual-property rights and expect you to do the same. If you believe content on the Service infringes your copyright, send a notice to contact@snaphoundapp.com that includes: your contact information; identification of the copyrighted work; identification of the material you claim is infringing and where it is located on the Service; a statement that you have a good-faith belief the use is not authorized by the owner, its agent, or the law; a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act on the owner's behalf; and your physical or electronic signature. We will respond as required by the Digital Millennium Copyright Act, may remove material we believe infringes, and will terminate repeat infringers where appropriate.

7.Subscriptions and billing

SnapHound is offered as a paid subscription. Plans and prices are presented at the time of purchase and are handled through our web billing provider; the app itself does not process payments.

• Free trial. A new organization may receive a free trial (currently 14 days), limited to one per customer, with full access to paid features during the trial. No payment method is required to start a trial.
• Per-seat pricing. Subscriptions are priced per user ("seat") in your organization. Adding or removing seats changes the amount you are charged, and seat changes may be billed on a prorated basis.
• Automatic renewal. Paid subscriptions are billed in advance on a recurring basis (monthly or annually, as you choose) and renew automatically at the then-current price until you cancel. You can cancel at any time through the billing portal on the web dashboard; cancellation takes effect at the end of the current paid period.
• Price changes. We may change our prices or plans. For recurring subscriptions, we will give you reasonable advance notice (for example, by email) before a change takes effect; continuing your subscription after it takes effect means you accept the new price.
• Refunds. Except where required by law, payments are non-refundable, and there are no refunds or credits for partial billing periods, unused time, or features you did not use.
• Taxes. Prices are exclusive of taxes; you are responsible for any applicable taxes.
• If you don't subscribe, cancel, or a payment fails. When a trial ends without an active subscription — or when a paid subscription is cancelled or later lapses — the account becomes read-only: you can still sign in, view, and export your existing content, but you cannot capture, import, edit, delete, or create content until you subscribe or renew. If a renewal payment fails, we may retry and notify you before the account becomes read-only. If you cancel, access continues through the end of the current paid period, after which the account becomes read-only.
• Deletion after a trial or subscription ends. While an account is read-only, your organization's content is kept and then permanently deleted (including the underlying files) if you have not subscribed or renewed: 30 days after a free trial ends without subscribing, or 60 days after a paid subscription is cancelled or lapses and is not renewed. We send reminders (email and in-app) to your organization's administrators before deletion so you can subscribe, renew, or export your data. It is your responsibility to export anything you wish to keep before that period ends.

8.Third-party services and app stores

The Service relies on third parties (including Supabase, Cloudflare, Resend, Stripe, Anthropic, Expo, Apple, and Google) and on your device's app store, whose terms also apply to your use. We are not responsible for third-party services. Subscription payments are processed by our payment provider, Stripe; your card details are handled by Stripe and are subject to Stripe's terms and privacy policy.

Apple App Store. If you download or use the SnapHound app from the Apple App Store, you acknowledge and agree that: these Terms are between you and SnapHound only, and not with Apple, and SnapHound (not Apple) is solely responsible for the app and its content; your license to use the app is limited to use on Apple-branded devices you own or control and as permitted by the App Store Usage Rules; Apple has no obligation to furnish any maintenance or support for the app; to the maximum extent permitted by law, Apple has no warranty obligation with respect to the app, and if the app fails to conform to any applicable warranty you may notify Apple, and Apple will refund the purchase price (if any) you paid for it, with no other warranty obligation; SnapHound, not Apple, is responsible for addressing any claims relating to the app, including product-liability, legal and regulatory, and consumer-protection claims, and any claim that the app infringes a third party's intellectual-property rights; you represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as "terrorist-supporting," and that you are not on any U.S. Government list of prohibited or restricted parties; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as a user.

Other app stores. If you obtain the app from another store (such as Google Play), that store's terms also apply to your use, and SnapHound — not the store — is responsible for the app.

9.Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or that data will never be lost. You are responsible for keeping your own copies of important records.

10.Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SNAPHOUND WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF the amounts you paid us for the Service in the 12 months before the claim or $100. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

11.Indemnification

You will indemnify and hold SnapHound harmless from claims arising out of Your Content or your violation of these Terms or of any law or third-party right, to the extent permitted by law.

12.Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you violate these Terms or to protect the Service or other users. Sections that by their nature should survive termination (ownership, disclaimers, liability limits, indemnity) survive.

13.General

These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service and supersede any prior agreements on the subject. If any provision is held unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, financing, or sale of assets. These Terms create no third-party beneficiaries. We are not responsible for delays or failures caused by events beyond our reasonable control. We may give you notices through the app or by email; you may contact us at contact@snaphoundapp.com. Section headings are for convenience only.

14.Changes to these Terms

We may update these Terms; we will post the updated version and, for material changes, provide reasonable notice. Continued use after changes take effect means you accept them.

15.Governing law and disputes

These Terms are governed by the laws of the State of Nebraska, without regard to conflict-of-laws rules, and you and we submit to the exclusive jurisdiction of the state and federal courts located in Nebraska.

Informal resolution first. Before starting a formal legal proceeding, you agree to contact us at contact@snaphoundapp.com and give us at least 30 days to try to resolve the dispute informally.

Class-action waiver. To the fullest extent permitted by law, you and we agree that any dispute will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. A court may not consolidate or join more than one person's claims or otherwise preside over any class or representative proceeding.

Jury-trial waiver. To the fullest extent permitted by law, you and we each waive any right to a trial by jury in any action arising out of or relating to these Terms or the Service.

Time to bring a claim. Any claim arising out of or relating to these Terms or the Service must be filed within one year after the claim arises, or it is permanently barred, except where a longer period is required by law.

16.Contact

SnapHound · contact@snaphoundapp.com