Privacy Policy

Effective October 17, 2026 · SnapHound ("we", "us")

SnapHound is a field-inspection app for capturing, naming, and organizing inspection photos and videos, and sharing them within a company team. This policy explains what we collect, why, how we protect it, and the choices you have. We do not sell your personal information, and we do not use it for advertising or cross-app tracking.

1.Who this covers

This policy applies to the SnapHound mobile app and related services. If your company provides SnapHound to you, your company is the "customer" and administers the account; this policy describes our practices as the service provider.

2.Information we collect

• Account information — your name, email address, and (optionally) company name, created when you sign up or are invited to a team.
• Billing information — if your organization subscribes, payment is processed on the web by our payment provider, Stripe. We do not collect or store your full card number; we keep limited billing records such as your plan, subscription status, seat count, and transaction history.
• Content you create — the photos and videos you capture or import, and the information attached to them: capture date and time, the file name your template produces, a subject/description you enter, tags, folder structure, on-photo markup (arrows, text, boxes), and any messages you send to teammates in an alert thread.
• Location — if you enable location suggestions, the app reads your device's location while you are using it to suggest nearby folders and to warn you when a photo looks like it was taken far from a folder's other photos. Approximate capture coordinates may be stored with a photo. Location is optional and can be turned off in Settings or your device's permissions at any time.
• Device & usage information — app version, platform (iOS/Android), a push-notification token (if you allow notifications), and basic diagnostics needed to operate and troubleshoot the app.

We do not use third-party advertising or analytics SDKs that track you across other apps or websites.

Website analytics — on our marketing website (snaphoundapp.com) we use privacy-friendly, cookieless analytics to measure aggregate traffic, such as page views, referring sites, and clicks on our app-store links. This uses no tracking cookies, does not identify you, and does not follow you across other sites.

3.How we use information

• Provide the service — store your photos/videos, generate file names, organize folders, and sync across your devices.
• Enable team collaboration — show your work to the teammates and administrators on your organization, according to each person's role and any folder access you set.
• Send account and service messages — a sign-up confirmation code, password-reset code, team invitations, and (if you allow them) push notifications for alerts.
• Provide support and keep the service secure, reliable, and free of abuse.

4.How we store and protect it

Account data and metadata are stored in our database and authentication provider (Supabase); photos and videos are stored as files in Cloudflare R2 object storage. Data is encrypted in transit (HTTPS/TLS). Access is controlled at the row level so that, by design, members of one organization cannot read another organization's data. Media is served through short-lived signed links.

5.Service providers we share with

We share information only with vendors that process it on our behalf to run the service, under their terms:

• Supabase — authentication, database, and hosting.
• Cloudflare — media storage (R2) and edge compute (Workers).
• Resend — sending transactional emails (confirmation codes, password resets, invitations).
• Stripe — payment processing and subscription billing (on the web). Stripe handles your card details; we do not receive or store your full card number.
• Expo, Apple (APNs), and Google (Firebase Cloud Messaging) — delivering push notifications to your device.
• Anthropic — AI processing for the report features. When you upload a report to build a template, the file is sent to Anthropic to read it and generate the template. The uploaded file is used only for that purpose and is not stored by us after the template is created. Do not upload a report you do not have the right to use.

We may also disclose information if required by law, to protect our rights or users' safety, or in connection with a business transfer. We do not sell your personal information.

6.Team and shared content

When you join a company team, the photos, videos, and folders you create become part of that team's workspace and are visible to teammates and administrators according to their roles and the access settings on each folder. If you leave or are removed from a team, your work stays with the team (with your name as its creator) — it belongs to the company, not to your personal account. Administrators can manage content within their own organization.

7.Retention and deletion

• You delete items: deleted photos, videos, and folders go to Recently Deleted and are recoverable for 30 days, after which they are permanently removed (including the underlying files).
• You delete your account: your personal workspace is deactivated immediately and permanently deleted after 30 days; signing back in within that window restores it.
• Joining a team from a personal account: your personal account is suspended and, if you don't return within 30 days, permanently deleted.
• Trial or subscription ends: if a free trial ends without subscribing, the organization's content becomes read-only and is permanently deleted 30 days later; if a paid subscription is cancelled or lapses and is not renewed, it becomes read-only and is permanently deleted 60 days later (including the underlying files, in both cases). We send email and in-app reminders to the organization's administrators before deletion so you can subscribe, renew, or export your data.
• After content is deleted: we may keep limited account information (such as your email address) and basic records of your subscription history to operate the Service, prevent abuse (for example, repeated free trials), resolve disputes, and comply with law. You can ask us to delete this remaining information as described below.
• To request deletion or ask a question about your data, contact us at contact@snaphoundapp.com. If your company administers your account, we may direct certain requests to your administrator.

8.Your choices and rights

You can view and edit your profile in the app, turn location and save-to-device on or off in Settings, control notification permissions on your device, and delete your account. Depending on where you live, you may have rights to access, correct, delete, or port your personal information; contact us at contact@snaphoundapp.com to exercise them and we will respond as required by applicable law.

9.California privacy rights

If you are a California resident, the CCPA/CPRA gives you the right to know what personal information we collect and how we use it, to request access to or deletion or correction of that information, and to opt out of the "sale" or "sharing" of personal information. We do not sell or share your personal information as those terms are defined under California law, and we do not use it for cross-context behavioral advertising. We will not discriminate against you for exercising these rights. To make a request, email contact@snaphoundapp.com; we may need to verify your identity before we respond.

10.Children

SnapHound is a workplace tool and is not directed to children. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, contact us and we will delete it.

11.International users

We operate in the United States, and information is processed and stored in the United States and by the service providers above. If you use SnapHound from another country, you consent to that processing.

12.Changes

We may update this policy; we will post the new version here and update the effective date, and give notice of material changes as required.

13.Contact

SnapHound · contact@snaphoundapp.com